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Msg Archive

Msg Archive Support

Import chat exports, search every message and export clean PDFs — on your iPhone.

Requires iOS 16.0 or later · iPhone

Contact us

Questions, bug reports or feature ideas — email us and we'll get back to you.

✉️ support@gougou.me

To help us solve it faster, please include:

  • Your iPhone model and iOS version
  • The app version (Settings → Version)
  • How you imported the chat (export file or screenshots)
  • What you did, what happened, and what you expected
  • A screenshot if possible. Please don't send real conversations.

Frequently asked questions

How do I import a chat?

Open Import and choose which app the conversation is in. If the app has an official export, use it — it's more complete than screenshots.

For WhatsApp on iPhone: open the chat → tap the contact or group name → scroll down → Export Chat → choose Attach Media or Without Media → save to Files. Then choose the file here. You can also open the .zip or .txt from Files and pick Msg Archive.

My export file is rejected.

The importer expects a chat export in a supported format. If it says the file doesn't look like an export, check that you chose the chat file itself (not a photo or a backup), and that the export came from the messaging app. If the app changes its export format, Msg Archive may need an update.

Archives containing unsafe paths or unusually large entries are rejected on purpose. Unreadable lines are counted and reported rather than silently dropped.

My messaging app has no export. What now?

Import screenshots instead. Scroll slowly through the conversation and take overlapping screenshots, then choose Import screenshots. Text is recognized on your iPhone, bubbles are put back in order, and gaps between screenshots are flagged for you to check.

The result depends on screenshot quality: times are only as precise as the separators on screen, and emoji or images can't be recovered from text recognition.

The dates or times look wrong.

Exports don't record a time zone, so choose the time zone of the phone that exported the chat. When the file doesn't make the day/month order clear, the app asks you to pick Day/Month or Month/Day and warns you in the preview.

You can also choose which participant is you, so your messages appear on the right.

Why are some messages marked "needs review"?

When a message was reconstructed from screenshots, text recognition can misread characters — emoji are a common case. Those messages are flagged instead of being silently corrected. Review and edit them before saving; the integrity report lists how many remain and where they came from.

Search doesn't find a message I know is there.

Search covers all imported conversations and filters by conversation, sender and date. Very short words (under 3 characters) fall back to a simpler match. If a conversation was imported from screenshots, only recognized text is searchable — check the messages still marked for review.

What is included in an export?

Choose a PDF with chat bubbles or a plain transcript, a CSV spreadsheet, or plain text. You can limit the date range and choose whether to include images. Phone numbers keep only their last 4 digits by default; you can turn that off.

Every export includes an integrity report: message counts, messages still needing review, unassigned files, media not included, screenshot gaps, how it was generated, and a SHA-256 hash of the exported file.

What if I forget my backup passphrase?

A passphrase-protected backup can't be opened by anyone without that passphrase — including us. Use at least 8 characters and store it safely. The alternative, a device-only key, is convenient but the backup can only be opened on the iPhone that created it.

After creating a backup, use Settings → Backup → Verify a backup to check that it can be restored.

Is my archive included in iCloud backup?

No. The archive is excluded from iCloud and computer device backups by default, so it stays on this iPhone. You can turn that on in Settings → Include in iCloud / computer backup.

Without a backup of its own, the archive is lost if the iPhone is lost or replaced. Backups are protected by your passphrase or a device key, and restore is not resumable if interrupted.

How does the app lock work?

Turn it on in Settings → Security → Lock with Face ID (or Touch ID). The app asks for authentication when it opens or returns from the background, and covers the content when you leave it. Your iPhone needs a passcode set for the lock to be available.

I deleted a conversation. Can I get it back?

Deleting a conversation is permanent: its messages, media and search index entries are removed, and the app checks that nothing is left behind. Restore it from a backup if you made one. Settings → Delete all data removes everything; backups you saved elsewhere are not affected.

Does the app use the internet?

No. This version contains no network code: importing, text recognition, search, export and backup all run on your iPhone. Backup files go only where you choose to save them. There's no account, no ads, no analytics and no tracking. See the Privacy Policy for details.

Can I play voice messages?

Not in this version. Voice messages appear as placeholders; the app doesn't bundle an audio decoder, so it says so instead of pretending to play them.

Is an export legally valid evidence?

The app doesn't provide legal certification. An integrity report and file hash document what was exported, but any evidentiary value has to be established by you, through your own testimony and the original device. Exports can contain recognition errors when they were rebuilt from screenshots.

Legal

Msg Archive

Msg Archive 技术支持

导入聊天导出文件,搜索每条消息,在本机导出清晰的 PDF。

需要 iOS 16.0 或更高版本 · iPhone

联系我们

使用问题、Bug 反馈或功能建议,欢迎发邮件给我们,我们会尽快回复。

✉️ support@gougou.me

为了更快解决问题,请在邮件中附上:

  • iPhone 机型与 iOS 版本
  • App 版本号(设置 → 版本)
  • 导入方式(导出文件或截图)
  • 你做了什么、发生了什么、预期是什么
  • 如方便,请附截图。请勿发送真实聊天内容

常见问题

如何导入聊天?

打开「导入」,选择对话所在的 App。如果该 App 有官方导出,优先使用导出文件——它比截图完整得多。

WhatsApp(iPhone):打开对话 → 轻点顶部的联系人或群名 → 下滑 → 「导出聊天」 → 选择「附带媒体」或「不含媒体」 → 存到「文件」。然后在这里选择该文件。也可以直接在「文件」中打开 .zip 或 .txt,选择用 Msg Archive 打开。

导出文件被拒绝了。

导入器需要受支持的聊天导出格式。如果提示「不像导出文件」,请确认你选的是聊天文件本身(不是照片或备份文件),并且确实来自消息 App。若该 App 修改了导出格式,可能需要更新 Msg Archive。

包含不安全路径或异常大条目的压缩包会被拒绝,这是有意为之。无法解析的行会被计数并报告,而不是悄悄丢弃。

我的消息 App 没有导出功能,怎么办?

改用截图导入。缓慢滚动对话并拍摄彼此重叠的截图,然后选择「导入截图」。文字在你的 iPhone 上识别,气泡会按顺序拼接,截图之间的缺口会被标记出来供你核对。

结果取决于截图质量:时间只能精确到屏幕上显示的分隔,表情和图片内容无法通过文字识别恢复。

日期或时间不对。

导出文件不记录时区,请选择导出该聊天的那台手机所在的时区。如果文件无法判断日/月顺序,App 会让你选择「日/月」或「月/日」,并在预览中提示。

你还可以指定哪位参与者是你,这样你的消息会显示在右侧。

为什么有些消息被标记为「待核对」?

由截图重建的消息可能被 OCR 认错字,表情尤其容易。这类消息会被标记,而不是被自动改写。保存前请核对并修正;完整性报告会列出剩余数量和来源。

搜索找不到某条消息。

搜索覆盖所有已导入的对话,并可按对话、发送者和日期筛选。少于 3 个字符的词会退化为较简单的匹配。如果对话来自截图,只有识别出的文字可被搜索——请检查仍标记为待核对的消息。

导出都包含什么?

可以选择气泡版式的 PDF 或纯文本 PDF、CSV 表格,或纯文本。可以限定日期范围,并选择是否包含图片。电话号码默认只保留后 4 位,也可以关闭脱敏。

每次导出都会附完整性报告:消息条数、仍待核对的消息、未归属文件、未包含的媒体、截图缺口、生成方式,以及导出文件的 SHA-256。

忘记备份口令了怎么办?

用口令保护的备份,没有口令任何人都打不开——包括我们。请设置至少 8 个字符并妥善保存。另一种「仅本机密钥」更方便,但备份只能在创建它的 iPhone 上打开。

创建备份后,可用「设置」→「备份」→「验证备份」确认它能否恢复。

归档会进入 iCloud 备份吗?

不会。归档默认排除在 iCloud 与电脑设备备份之外,只留在本机。可以在「设置」→「包含在 iCloud / 电脑备份中」开启。

如果没有自己的备份,iPhone 丢失或更换时归档也会丢失。备份受口令或设备密钥保护;恢复过程中断后不能断点续传。

应用锁是怎么工作的?

在「设置」→「安全」→「用面容 ID 锁定」(或触控 ID)中开启。打开 App 或从后台返回时会要求验证,离开时内容会被遮挡。设备需要设置密码才能使用该锁。

删除了对话,还能恢复吗?

删除对话是永久的:消息、媒体和搜索索引都会被移除,App 还会检查没有残留。如果你做过备份,可以从备份恢复。「设置」→「删除所有数据」会删除全部内容;保存在别处的备份不受影响。

App 会联网吗?

不会。本版本不含任何网络代码:导入、文字识别、搜索、导出和备份都在你的 iPhone 上完成。备份文件只会保存到你选择的位置。没有账号、广告、统计或追踪。详见隐私政策。

可以播放语音消息吗?

本版本不支持。语音消息会显示为占位符;App 没有内置音频解码器,因此会如实说明,而不是假装播放。

导出的文件有法律效力吗?

本 App 不提供法律认证。完整性报告与文件哈希记录了导出内容,但证据效力需要你通过自己的陈述与原设备来证明。由截图重建的导出可能包含识别错误。

法律信息