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DocsKit

DocsKit Support

Scan, sign, edit and organize PDFs — right on your iPhone.

Requires iOS 16.0 or later · iPhone

Contact us

Questions, bug reports or feature ideas — email us and we'll get back to you.

✉️ support@gougou.me

To help us solve it faster, please include:

  • Your iPhone model and iOS version
  • The DocsKit version (Settings → About → Version)
  • What you did, what you expected, and what happened
  • A screenshot or screen recording, if possible. Please don't send documents that contain sensitive information.

Frequently asked questions

Does DocsKit upload my documents?

No. Your documents, scans, signatures and recognized text are stored on your iPhone, and text recognition runs on the device. You don't need an account, and DocsKit has no ads and no tracking or analytics SDKs. The only data that leaves your device is what Apple and our subscription provider RevenueCat need to process purchases. See the Privacy Policy for details.

Where are my documents stored? Are they backed up?

Documents are kept inside DocsKit on your iPhone. They are included in your iCloud or computer backup of the device, if you use one. DocsKit has no cloud sync of its own.

Deleting the app deletes your documents unless you have a backup. To keep a copy elsewhere, open a document and use Share to save it to Files, send it, or print it.

What's free and what needs Pro?

Free: scanning, importing PDFs and images, reading, searching, page management (reorder, rotate, add, delete), adding or removing a PDF password, Face ID lock, sharing and printing.

Free with a daily limit: Merge, Split and Images to PDF share 3 uses per day. The count resets at local midnight, and the Merge and Split buttons show how many are left today.

DocsKit Pro: text recognition (OCR) and searchable PDF, editing and signing (add text, highlight, draw, signature), and unlimited Merge, Split and Images to PDF. Current plans and prices are shown in the app before you buy.

The scanner doesn't open, or asks for the camera.

DocsKit uses the camera only to scan paper documents. If you denied access, go to iPhone Settings → Privacy & Security → Camera and turn on DocsKit.

If your device doesn't support the document scanner, DocsKit says so. You can still take photos and turn them into a PDF with Images to PDF.

How do I make a scanned PDF searchable?

Open OCR (Pro), pick the document and the recognition languages, then tap Recognize text. You can copy the text, or tap Save as searchable PDF to save a copy whose text can be selected and searched in other PDF apps. Recognition may contain errors — please check important text.

I forgot the password of a PDF.

We can't recover it. DocsKit doesn't store PDF passwords — the password is written into the PDF file itself, and anyone opening that file in any app will need it. To remove a password, open Remove password and enter the current password.

How does the Face ID lock work?

Turn it on in Settings → Security. DocsKit then asks for Face ID (or Touch ID) when you open it. If that fails, you can use your device passcode. To use the lock, your iPhone must have a passcode set. DocsKit doesn't store any password for this.

I deleted a document by mistake.

Deleted documents go to Trash (in Settings or Tools), where you can restore them. Trash isn't emptied automatically. Once you choose Delete permanently or Empty Trash, the document can't be recovered.

Will my highlights and signatures show up in other apps?

Yes. Highlights, text and drawings are saved into the PDF as standard annotations, and signatures are flattened into the page when saved, so they appear in other PDF readers.

How do I restore my purchase on a new iPhone?

Make sure you're signed in with the same Apple ID you bought with, then tap Restore purchases in DocsKit's Settings.

How do I cancel my subscription or request a refund?

Subscriptions are managed by Apple. Open the iPhone Settings app → tap your name → Subscriptions → DocsKit. Cancel at least 24 hours before the current period ends to avoid renewal. Deleting the app does not cancel a subscription.

Refunds are handled by Apple — request one at reportaproblem.apple.com. We can't issue App Store refunds ourselves.

DocsKit is using a lot of storage.

Go to Settings → Clear cache. This removes page thumbnails and temporary files; your documents aren't touched. Documents in Trash still use space until you empty it.

How do I change DocsKit's language?

DocsKit is available in English and Simplified Chinese and follows your iPhone's language. To change it for DocsKit only, tap Language in DocsKit's Settings, which opens its page in iPhone Settings.

Legal

DocsKit

DocsKit 技术支持

在 iPhone 上扫描、签名、编辑和整理 PDF。

需要 iOS 16.0 或更高版本 · iPhone

联系我们

使用问题、Bug 反馈或功能建议,欢迎发邮件给我们,我们会尽快回复。

✉️ support@gougou.me

为了更快解决问题,请在邮件中附上:

  • iPhone 机型与 iOS 版本
  • DocsKit 版本号(设置 → 关于 → 版本)
  • 你做了什么、预期结果和实际结果
  • 如方便,请附截图或录屏。请不要发送含敏感信息的文档。

常见问题

DocsKit 会上传我的文档吗?

不会。你的文档、扫描件、签名和识别出的文字都保存在你的 iPhone 上,文字识别也在本机完成。使用无需账号,DocsKit 无广告、无追踪或统计 SDK。唯一离开设备的数据,是 Apple 与我们的订阅服务商 RevenueCat 处理购买所必需的数据。详见隐私政策。

文档存在哪里?会被备份吗?

文档保存在你 iPhone 上的 DocsKit 内。如果你开启了 iCloud 或电脑备份,它们会随设备备份一起备份。DocsKit 本身没有云同步。

删除 App 会同时删除其中的文档(除非你有备份)。如需在别处留一份,打开文档后用「分享」存到「文件」、发送或打印。

哪些功能免费,哪些需要 Pro?

免费:扫描、导入 PDF 和图片、阅读、搜索、页面管理(重排、旋转、增删页)、加密码和解除密码、Face ID 应用锁、分享和打印。

免费但每天有次数:合并、拆分、图片转 PDF 三项合计每天 3 次,于当地零点重置,合并和拆分按钮上会显示今日剩余次数。

DocsKit Pro:OCR 文字识别与可搜索 PDF、编辑与签名(加文字、高亮、手绘、签名),以及不限次的合并、拆分、图片转 PDF。当前可选方案与价格会在购买前于 App 内显示。

扫描打不开,或提示需要相机权限?

DocsKit 只在扫描纸质文件时使用相机。如果之前拒绝了权限,请前往 iPhone「设置」→「隐私与安全性」→「相机」,打开 DocsKit。

如果你的设备不支持文档扫描,DocsKit 会给出提示。你仍然可以先拍照,再用「图片转 PDF」生成 PDF。

怎样让扫描的 PDF 可以搜索?

打开「文字识别」(Pro),选择文档和识别语言,轻点「开始识别」。识别后可以复制文字,或轻点「另存为可搜索 PDF」,保存一份在其他 PDF App 里也能选中和搜索文字的副本。识别结果可能有误,重要内容请核对。

忘记了 PDF 的密码怎么办?

我们无法找回。DocsKit 不保存 PDF 密码——密码写在 PDF 文件本身里,之后在任何 App 打开这个文件都需要输入。如需去掉密码,请打开「解除密码」并输入当前密码。

Face ID 应用锁怎么用?

在设置 →「安全」中打开。之后打开 DocsKit 时需要验证面容 ID(或触控 ID),失败时可以改用设备密码。使用应用锁需要 iPhone 已设置设备密码。DocsKit 不为此保存任何密码。

不小心删了文档?

删除的文档会进入「回收站」(在设置或工具中),可以恢复。回收站不会自动清空;一旦选择「彻底删除」或「清空回收站」,文档将无法恢复。

高亮和签名在其他 App 里能看到吗?

能。高亮、文字和手绘以标准批注写入 PDF,签名在保存时合并进页面,所以在其他 PDF 阅读器里也会显示。

换了新 iPhone,如何恢复购买?

请确认已登录购买时使用的同一 Apple ID,然后在 DocsKit 的设置中轻点「恢复购买」。

如何取消订阅或申请退款?

订阅由 Apple 管理。打开 iPhone「设置」→ 轻点你的姓名 →「订阅」→ DocsKit。请在当前周期结束前至少 24 小时取消,以免自动续期。删除 App 不会取消订阅。

退款由 Apple 处理,请前往 reportaproblem.apple.com 申请。我们无法自行发放 App Store 退款。

DocsKit 占用的空间很大?

前往设置 →「清除缓存」。这会删除页面缩略图和临时文件,不影响你的文档。回收站里的文档在清空之前仍会占用空间。

如何切换 DocsKit 的语言?

DocsKit 支持英文和简体中文,默认跟随 iPhone 的语言。如只想更改 DocsKit 的语言,请在 DocsKit 设置中轻点「语言」,它会打开 iPhone 设置中 DocsKit 的页面。

法律信息