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CleanBeam

CleanBeam Support

Clean up your photo library and free up storage — right on your iPhone.

Requires iOS 16.0 or later · iPhone

Contact us

Questions, bug reports or feature ideas — email us and we'll get back to you.

✉️ support@gougou.me

To help us solve it faster, please include:

  • Your iPhone model and iOS version
  • The CleanBeam version (Settings → About → Version)
  • What you did, what you expected, and what happened
  • A screenshot or screen recording, if possible

Frequently asked questions

I deleted photos, but my storage didn't go up. Why?

Deleted items go to Recently Deleted in the Photos app and stay there for 30 days. The space is freed only after you empty that album, and iOS doesn't let third-party apps empty it for you.

Open the Photos app → find Recently Deleted under Utilities → unlock with Face ID, Touch ID or your passcode → select the items → Delete. CleanBeam also shows step-by-step instructions for your iOS version after you delete.

Does CleanBeam upload my photos?

No. All analysis happens on your iPhone. We never upload, view, collect or store your photos, videos or thumbnails. CleanBeam has no ads and no tracking or analytics SDKs; the only data that leaves your device is what Apple and our subscription provider RevenueCat need to process purchases. See the Privacy Policy for details.

Will CleanBeam delete anything without asking?

No. Items you choose first go to CleanBeam's in-app Trash, where you can restore them. They're removed from your library only after you confirm, and iOS then asks you to confirm once more. Even then they go to Recently Deleted, not straight to permanent deletion.

Similar and blurry results are estimates — please review them before deleting, and keep your own backup of anything important.

How much can I clean for free?

The free version lets you clean up to 1 GB per day. The allowance resets at local midnight, and the home screen shows how much is left today. CleanBeam Pro removes the daily limit and adds background scanning while your iPhone is charging. Current plans and prices are shown in the app before you buy.

How do I restore my purchase on a new iPhone?

Make sure you're signed in with the same Apple ID you bought with, then tap Restore on the upgrade screen, or Restore Purchases in CleanBeam's Settings.

How do I cancel my subscription or request a refund?

Subscriptions are managed by Apple. Open the iPhone Settings app → tap your name → Subscriptions → CleanBeam, or tap Manage Subscription in CleanBeam's Settings. Cancel at least 24 hours before the current period ends to avoid renewal. Deleting the app does not cancel a subscription.

Refunds are handled by Apple — request one at reportaproblem.apple.com. We can't issue App Store refunds ourselves.

CleanBeam only sees some of my photos.

You probably granted Limited Access, so CleanBeam can only see the photos you selected. Tap Manage on the banner in the app to add more, or go to iPhone Settings → Privacy & Security → Photos → CleanBeam and choose Full Access.

The "similar" or "blurry" results don't look right.

You can tune both in CleanBeam's Settings:

  • Similar Photos — Conservative: only near-identical shots count as similar. Standard: shots with different angles, framing or poses are kept apart. Aggressive: photos of the same scene count as similar.
  • Blur sensitivity — Conservative, Standard or Aggressive.

To keep a specific photo out of future suggestions, long-press it and choose Skip.

Scanning is slow or some photos are skipped.

Photos and videos stored only in iCloud must be downloaded before they can be analyzed or compressed, which uses data and can be slow. If you'd rather skip them, turn on Analyze Local Items Only in Settings. Scanning also uses a lot of battery — you can stop and continue later; progress is saved.

Background scanning didn't run.

Background scanning is a Pro feature that runs while your iPhone is charging. iOS decides whether and when it runs, so it isn't guaranteed. If iOS stops a scan early, your progress is saved and you can continue next time you open the app.

What happens when I compress videos or Live Photos?

Compression is lossy — a compressed file can't be restored to its original quality. Originals are kept by default, so no space is freed until you delete them.

Shrinking a Live Photo creates a still photo and deletes the original Live Photo. Once Recently Deleted is emptied, the motion part is gone for good.

How do I reset CleanBeam's data?

Go to Settings → Data → Clear Local Data. This removes analysis results, the skip list and unfinished tasks, and you'll need to scan again. It doesn't touch your photos and doesn't cancel your subscription.

Legal

CleanBeam

CleanBeam 技术支持

在 iPhone 本机整理相册、释放存储空间。

需要 iOS 16.0 或更高版本 · iPhone

联系我们

使用问题、Bug 反馈或功能建议,欢迎发邮件给我们,我们会尽快回复。

✉️ support@gougou.me

为了更快解决问题,请在邮件中附上:

  • iPhone 机型与 iOS 版本
  • CleanBeam 版本号(设置 → 关于 → 版本)
  • 你做了什么、预期结果和实际结果
  • 如方便,请附截图或录屏

常见问题

删除了照片,为什么存储空间没有变多?

删除的项目会进入「照片」App 的「最近删除」,并保留 30 天。只有清空该相簿后空间才会真正释放,而 iOS 不允许第三方 App 替你清空。

打开「照片」App → 在「更多项目」中找到「最近删除」 → 用面容 ID、触控 ID 或密码解锁 → 选择项目 → 删除。删除后 CleanBeam 也会按你的 iOS 版本显示分步说明。

CleanBeam 会上传我的照片吗?

不会。所有分析都在你的 iPhone 上完成,我们不上传、不查看、不收集、不存储你的照片、视频或缩略图。CleanBeam 无广告、无追踪或统计 SDK;唯一离开设备的数据,是 Apple 与我们的订阅服务商 RevenueCat 处理购买所必需的数据。详见隐私政策。

CleanBeam 会不经确认就删除照片吗?

不会。你选中的项目会先进入 CleanBeam 的应用内回收站,可随时恢复;只有你确认后才会从相册移除,且 iOS 还会再弹一次系统确认。即便如此,它们也只是进入「最近删除」,而不是直接永久删除。

「相似」「模糊」的结果是估算,删除前请务必复核,并对重要内容自行保留备份。

免费版可以清理多少?

免费版每天最多可清理 1 GB,于当地零点重置,首页会显示今日剩余额度。CleanBeam Pro 不限每日清理量,并支持充电时后台扫描。当前可选方案与价格会在购买前于 App 内显示。

换了新 iPhone,如何恢复购买?

请确认已登录购买时使用的同一 Apple ID,然后在升级页面轻点「恢复」,或在 CleanBeam 的设置中轻点「恢复购买」。

如何取消订阅或申请退款?

订阅由 Apple 管理。打开 iPhone「设置」→ 轻点你的姓名 →「订阅」→ CleanBeam,或在 CleanBeam 设置中轻点「管理订阅」。请在当前周期结束前至少 24 小时取消,以免自动续期。删除 App 不会取消订阅。

退款由 Apple 处理,请前往 reportaproblem.apple.com 申请。我们无法自行发放 App Store 退款。

CleanBeam 只能看到部分照片?

你可能授予的是「有限访问」,CleanBeam 只能看到你选中的照片。可在 App 内横幅上轻点「管理」添加更多照片,或前往 iPhone「设置」→「隐私与安全性」→「照片」→ CleanBeam,选择「完全访问」。

「相似」或「模糊」的识别结果不太准?

两者都可以在 CleanBeam 的设置中调整:

  • 相似照片判定 — 保守:只有几乎一模一样的照片才算相似;标准:换了角度、构图或动作的照片会分开;激进:同一场景的照片都算相似。
  • 模糊判定灵敏度 — 保守、标准或激进。

若想让某张照片不再出现在清理建议中,长按它并选择「跳过」。

扫描很慢,或部分照片被跳过?

仅存于 iCloud 的照片和视频需要先下载才能分析或压缩,会消耗流量,也可能较慢。如果想跳过它们,可在设置中开启「仅分析本地项目」。扫描较耗电,你可以先停止、稍后继续,进度会被保存。

后台扫描没有运行?

后台扫描是 Pro 功能,在 iPhone 充电时运行。是否执行、何时执行由 iOS 决定,因此不保证一定运行。若系统提前中止扫描,进度会被保存,下次打开 App 时可继续。

压缩视频或实况照片会发生什么?

压缩是有损的,压缩后的文件无法恢复原始画质。默认会保留原件,因此在你删除原件前不会释放空间。

压缩实况照片会创建一张静态照片并删除原实况照片;清空「最近删除」后,动态部分将永久丢失。

如何重置 CleanBeam 的数据?

前往设置 →「数据」→「清除本地数据」。这会删除分析结果、跳过列表和未完成任务,之后需要重新扫描。它不会影响你的照片,也不会取消订阅。

法律信息